Service Description

Merchandise must be returned to us within 14 days from the date of delivery;

You can request your return by logging into your account, or by visiting our returns page. For direct assistance you may contact us at Customer Service Phone or Customer Service Email;

The shoes must be in perfect condition. Returning shoes of which the soles appear damaged may result in a fee;

We offer free shipping on your exchange item(s);

See our Return policy.

Care instructions

In order to keep your products in good condition, we advise following the below care instructions:

Leather care begins with removing any dirt using a sift cloth, followed by the application of a wax of the right color to nourish and protect the leather. Then rub vigorously with the polishing glove to shine it;

Keep the leather area clean and dry using a dry soft cloth;

Always store your products away from light and heat;

Protect your leather good from rain and moisture;

Store your products in the dust bag provided to you when not in use;

Avoid contact with abrasive surfaces.

Quality assurance

The leather, substrate, wire and other materials we choose come from internationally renowned raw material suppliers.

Anti-UV-002